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Still need help?
Our customer support team is available 24/7 to assist you with any questions or issues.
Frequently Asked Questions
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How long does shipping take?
Standard shipping takes 3-5 business days within Kenya. Express shipping is available for 1-2 business days delivery.
What payment methods do you accept?
We accept M-Pesa, credit/debit cards (Visa, MasterCard), and bank transfers. All payments are secure and encrypted.
Can I change or cancel my order?
You can change or cancel your order within 1 hour of placement. After that, please contact our support team immediately.
How do I track my order?
Once your order ships, you'll receive a tracking number via email and SMS. You can also track it from your account dashboard.
What is your return policy?
We offer a 30-day return policy for most items. Items must be in original condition with all tags attached.